FAQ

Frequent Asked Questions

What makes HornyKong’s products unique?

Our products boast unique, innovative designs and surfaces that have been meticulously hand-sprayed by artists, rendering them exceptional in both form and expressive effect, and endowing them with enhanced erotic appeal. Furthermore, our products are one-of-a-kind in the market; you won’t find anything quite like them anywhere else.

What is the difference between a TPE sex toy and a silicon sex toy?

TPE material was the first to be developed and is still widely accepted in the market for the production of sex toys. This is mainly because TPE offers a soft touch and is relatively inexpensive. After TPE sex toys gained widespread acceptance, silicone materials were gradually introduced to further enhance the feel and detail presentation of the toys. Nowadays, silicone sex toys are starting to replace TPE ones due to their ability to provide an even better experience.

Why is a silicon sex toy more expensive than a TPE sex toy?

Silicone toys are priced higher than TPE toys primarily because silicone materials exhibit superior chemical resistance, heat resistance, and cold resistance. Additionally, silicone is often utilized in the production of products that demand higher hygiene and reliability standards, such as hygiene products, baby products, and medical supplies. The production costs and processing difficulty of silicone toys are also relatively higher, encompassing intricate processes like hand-applied hair implantation and manual painting, which collectively contribute to the increased cost and selling price of silicone toys.

Is HornyKong.com Legit?

HornyKong employs a professional legal team dedicated to making sure its products comply with local laws and regulations in all markets where we sell our toys; generally speaking, adult toys sold are legal provided they meet relevant quality and safety laws as well as do not contain illegal content such as obscenity or pornography. While most countries and regions consider adult toys legal if they meet relevant quality, safety, obscenity or pornographic content regulations without creating unnecessary risks such as obscenity or pornography violations; other jurisdictions or countries/regions may prohibit their production sale or use; therefore their exact legality depends upon their laws/regulations with some having stricter restrictions or prohibitions or prohibitions concerning production sales/use depending on country/region laws/regulations/prohibitions against production/sale/use depending on country/region specific restrictions/prohibitions regarding production/use based on national/regional legislation/prohibitions regarding production/use regulations/prohibitions restrictions/prohibitions regarding production/use or sale/use depending on production restrictions/prohibitions restrictions/prohibitions depending on specific restrictions/prohibitions depending on country/region specific restrictions/prohibitions depending on legalities of production etc; hence HornyKong boasts professional legal teams to ensure our products complying with local legislation for sales worldwide markets where possible! HornyKONG boasts professional legal teams to make sure our products complying local legislation/regulations required laws/prohibitors restrictions/prohibitors etc & legislation etc…

Is there any customs duties I need to pay when I shop from HornyKong?

Initial steps involve prepaying all tariff and taxes (VAT/GST etc) associated with our overseas warehouses so local customers could receive them in just 3 – 5 business days with free shipping – no hidden costs necessary!

Second, for Sex Toys shipped from China, whether or not to pay tax depends upon where they will be received: this decision depends upon both country and region of destination.

Customers shipping their packages from Europe to US: Customers do not owe tariffs because we already paid the customs duties during importation – no need for further payments!

EU Customers: With standard train/truck shipping options for EU customers, tariff & VAT were prepaid when entering the EU; so customers do not incur further costs upon receipt. Due to UPS/FedEx limitations we were not able to prepay customs duties beforehand and as a result customers must settle customs duties & VAT at time of checkout.

Canada: Unfortunately we can’t prepay customs duties and GST; instead local customers need to make arrangements to pay those.

UK Customers purchasing sex toys shipped from China must use international express, and therefore must pay Customs duties and VAT when receiving them locally.

Australia and New Zealand: For international express shipments to these two destinations, customs duties cannot be prepaid by us; accordingly local customers must settle any applicable duties and sales tax upon receipt of their package.

If you need any assistance regarding shipping to your country, feel free to reach out – our helpful team always does its best! We do everything within their power to assist everyone who comes our way!

How long dose it take for me to get the delivery from HornyKong?

Customers in areas where products are in stock with in our oversea warehouses can have their sex toy delivered within 3 – 5 business days with no additional shipping fee applied.

Once an order for an out-of-stock sex toy has been placed, we will forward its details directly to our production team, who can begin producing it – typically 3 -5 working days later you will receive an order tracking code which allows you to monitor its delivery status.

Expect your order within 10-15 business days after placing it; please be aware of possible longer delivery delays during Chinese holidays such as Spring Festival and National Day.

What is the return and refund policy of HornyKong?

For customized products, once production begins, they cannot be returned or exchanged, and refunds are not accepted. For mass-produced products, a 7-day no-reason refund policy is available provided that the inner packaging remains unopened upon receipt (the first day is counted from the date of delivery). However, the shipping cost will be borne by the buyer. After receiving the returned product, we will confirm that the inner packaging is unopened and the product has not been used before arranging for a refund.

Do I need to worry that my package be recognized as a sex toy?

Our packaging is discreet, and it is impossible to discern the type of product contained within solely from the outer packaging, so please shop with confidence. Furthermore, a considerable portion of our products are widely regarded as artworks, figurines, or decorative items. When placed on a table for display, they may not necessarily be recognized as adult products.

Is my personal Information safe with HornyKong?

At our website, we take security very seriously and have implemented various safeguards to keep it protected.

At First Data Group, we employ sophisticated encryption technology to safeguard both the confidentiality and integrity of your personal information during transmission; to make sure none can be stolen or altered during transit.

Second, we strictly abide by all privacy policies, laws and regulations; thus we will never share your personal data without prior permission with third parties.

On top of that, we perform regular security updates and checks on our website in order to quickly detect and address potential security vulnerabilities.

As part of our website’s commitment to information security for visitors, we ensure we do all within our power to give them peace of mind while they make use of services available here. Should any inquiries arise or questions present themselves, feel free to reach out as we would be more than willing to offer assistance and answer queries as they arise.

How to maintain and clean a sex toy from HornyKong?

Precautions:

 It is wise to avoid harsh chemicals like bleach, alcohol and strong detergents which can harm toy material and result in cracks or roughness on its surface. Furthermore, not drying your toy completely after each cleaning may promote bacterial growth; always ensure it dries completely before storing. Be wary of oil-based cleaners which could damage silicone toys’ surfaces and reduce their lifespan.

Proper Storage for Sex Toys

Properly storing your sex toys is just as essential to their care as cleaning them is. By maintaining good storage practices,toys will stay in great condition while remaining hygienic and safe to use.

Use Storage Bags or Pouches,Many adult toys come equipped with storage bags; if yours didn’t,consider investing in one to keep dust out while protecting from damages to your toys. This also prevents injuries due to falling and dropping them!

Avoid Heat and Sunlight,Excessive heat can harm the materials of your toys. For optimal storage conditions,store them in a cool,dry location away from direct sunlight or humidity.

Do Not Stack Toys Together,When stacking toys made from various materials together,be wary of stacking them too high on each other; pressure can cause damage and certain silicone-based toys may melt or react with one another and create problems.

Follow the steps above to properly clean your adult doll. It will not only extend the life of the sex doll, ensure safety, and give you a pleasant experience. Taking good care of your toy is an investment in your pleasure and health.